Legal
Refund & Cancellation Policy
Last updated 8 August 2026
This policy applies to all payments made through the HealBuddy app to Moonminds Technologies Pvt Ltd for appointments booked with our partner clinics — whether paid by card, UPI, or net banking through our payment gateway.
Our aim is simple: if the appointment did not happen, you get your money back.
1. Consultation fees
| Situation | What you get |
|---|---|
| You cancel or reschedule at least 2 hours before your appointment time | Full refund, or free reschedule — your choice |
| You cancel less than 2 hours before, or arrive late and cannot be seen | One free reschedule within 30 days. A cash refund is at the clinic's discretion. |
| You do not turn up and do not inform us (no-show) | Fee is not refundable |
| The clinic cancels, or the doctor is unavailable | Full refund, or free reschedule — your choice |
| You paid twice for the same booking, or were charged the wrong amount | Full refund of the excess amount |
| The consultation was completed | Not refundable — the service has been delivered. If you're unhappy with your visit, see section 3. |
2. How to request a refund
- Contact us on +91 81971 11474, on WhatsApp, or by email at care@healbuddy.ai.
- Tell us your name, registered phone number, the clinic and date of the appointment, the transaction reference, and what went wrong.
We acknowledge every refund request within 48 hours and tell you our decision within 7 business days.
3. If you're unhappy with your care
A refund is not always the right remedy for a clinical concern. If you are dissatisfied with a consultation or treatment, please tell us — we will review your case with the clinic and respond within 7 business days.
4. How refunds are paid
Refunds for online payments are made back to the same account or instrument used, through our payment gateway. They are initiated within 3 business days of approval and typically credited in 5–7 business days, subject to your bank. We do not charge any processing fee on a refund; if your bank or wallet provider levies a charge, that is outside our control.
Refunds are always made to the original payer and, wherever possible, to the original payment instrument. We do not refund to a third-party account.
5. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. If a chargeback is raised, we will respond to the payment gateway with the booking record and transaction details.
6. Changes to this policy
We may update this policy. The version applicable to your transaction is the one published on this page on the date of that transaction.
7. Contact for refunds
Phone: +91 81971 11474
Email: care@healbuddy.ai
Hours: All 7 days, 10:00 AM – 8:00 PM IST