Shipping & Delivery Policy

This policy explains how and when you receive what you pay for through the HealBuddy app.

1. Consultations

GP and specialist consultations are provided in person at the clinic you selected, during that clinic's operating hours (shown on its page in the app). Service is delivered at the time of your visit.

2. Digital items

• Appointment confirmations, receipts and any digital documents are delivered electronically — in the app, by WhatsApp or by email.
• There is no shipping, courier, or delivery charge for anything issued through the app.

3. Diagnostic tests and reports

• Samples are collected at the clinic. There is no collection charge for samples taken on-site.
• Where offered, reports are delivered digitally — by WhatsApp or email — and may also be visible in your appointment history in the app.
• Turnaround times vary by test and by clinic, and are confirmed to you at the time of sample collection.

4. Invoices and receipts

A receipt or invoice is issued for every payment made through the app, and is also available in your booking confirmation.

5. Delivery charges

No shipping or delivery charges are levied on any booking made through HealBuddy. All services are rendered in person at the clinic.

6. Service area

HealBuddy connects you with partner clinics in the areas they serve. Browse clinics in the app to see which are available near you. If home sample collection becomes available through a partner clinic, this page will be updated with the applicable details before that service goes live.

7. Failed or incomplete delivery

If a report does not reach you, or a service you paid for was not delivered, contact us on +91 76192 91725 or care@healbuddy.ai. We will work with the clinic to either fulfil it or refund you in full under our Refund & Cancellation Policy.

8. Contact