Terms & Conditions

These Terms & Conditions govern your use of the HealBuddy app, operated by Moonminds Technologies Pvt Ltd.

By using this app, booking an appointment, or paying through it, you agree to these Terms. If you do not agree, please do not use the app.

1. What HealBuddy is

HealBuddy is a platform that helps you find nearby partner clinics, book appointments with doctors, pay for consultations online, check in on arrival, and track your visit history. HealBuddy itself does not provide medical treatment — that is provided by the independent clinic and doctor you choose to book with.

2. No doctor–patient relationship with HealBuddy

Content on this app is for general information only and is not medical advice. Using the app to browse clinics or book a slot does not by itself create a doctor–patient relationship with HealBuddy. That relationship exists between you and the clinic/doctor you visit.

3. Appointments and bookings

• A booking is a request for a time slot with a specific clinic and doctor.
• For paid bookings, your slot is confirmed once payment is successfully processed.
• Waiting times at the clinic can vary; the in-app queue estimate is indicative, not a guarantee.
• A clinic may need to reschedule or cancel an appointment due to doctor unavailability or events outside its control. See our Refund & Cancellation Policy.

4. Fees and payment

• Consultation fees and other charges are set by each clinic and shown to you before you pay.
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• Payment is due at the time of booking, or at the clinic for walk-in visits.
• Online payments are processed by our third-party payment gateway (Razorpay). Your use of the gateway is also subject to its own terms. We are not liable for failures or delays within the payment gateway or your bank, though we will assist you in resolving them.
• A receipt or invoice is issued for every payment. Please retain it — it is required for any refund request.

5. GPS check-in

Self check-in uses your device's location to confirm you are at the clinic, and only works for clinics that have set up this feature. You can always ask the clinic's front desk to check you in manually instead.

6. Your responsibilities

• Give complete and accurate information about your symptoms, medical history, allergies, and current medication when asked by your clinic.
• Follow the treatment plan and advice given to you by your doctor.
• Do not misuse the app, attempt unauthorised access to our systems, or introduce malicious code.
• If booking on behalf of another person, confirm you are lawfully authorised to do so.

7. Third-party services

The app links to or integrates third-party services including Google (for sign-in and maps), WhatsApp, and our payment gateway. We do not control these services and are not responsible for their content, availability, or practices.

8. Disclaimers and limitation of liability

The app is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free. Medical care is provided by independent clinics; HealBuddy is not liable for the clinical decisions of any doctor or clinic.

To the maximum extent permitted by law, and except in cases of death or personal injury caused by our negligence or fraud, our total liability arising from your use of this app shall not exceed the total amount you paid to us through the app for the specific booking giving rise to the claim.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of.

9. Changes to these Terms

We may update these Terms at any time. The current version is always available on this page with a "Last updated" date. Continuing to use the app after a change means you accept the revised Terms.

10. Governing law

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of these Terms.

11. Contact

Moonminds Technologies Pvt Ltd — Phone: +91 76192 91725 — Email: care@healbuddy.ai — Hours: All 7 days, 10:00 AM – 8:00 PM IST.